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Smashing an all-time monthly booking record

Storebox

Creating the booking platform that powers a national storage business

Storebox is an innovative, high-growth storage startup that operates 17 sites across the UK and Ireland. We partnered with them to design, build and deploy a suite of proprietary digital products which allow them to drive more business and operate all their sites completely autonomously.

Challenges

When Storebox first approached us their business was rapidly outgrowing their existing technology stack. With a major growth push imminent we were set the task of making Storebox a best-in-class digital player. The aim: to allow the business to run storage locations across the country completely autonomously with game-changing flexibility.

Outcomes

We designed, developed and deployed 3 bespoke digital products for Storebox: a flexible marketing site built in WordPress, a custom eCommerce booking application and an admin portal to manage orders and automation.

  • Smashed an all-time monthly booking record within 6 months of launch
  • Highest occupancy rates on record: 82% (up from 62%)
  • +14.5% YoY revenue increase in the first 3 months after launch
01

Designing tech to scale

In the first phase of the project, working in close collaboration with Storebox, we utilised a number of design sprint and technical scoping activities to clearly understand the business, its long-term goals as well as the day-to-day details. From here we went through a period of rapid iteration and collaboration with customers to prototype and test the proposed digital services.

We architected a new, flexible pricing model that allows Storebox to adjust its prices on a site-by-site, week-by-week basis. Combined with the ability to run special promotions, this has allowed Storebox to become incredibly competitive at each location – resulting in a massive uplift in occupancy rates from approx 60% to over 80% in 2020.

Storebox site home page

“I've worked closely with Harry and the team for over 2 years launching a new website and booking application for Storebox. Over the period we collaborated to deliver excellent results through UX, test and learn and implementing new features. Communication from the team was always great and their responses to urgent bugs or issues were always top class. I would recommend Unfold to any startups all the way to smaller enterprise businesses if they were looking to grow their eCommerce business or streamline their operations with new backend consoles and integrations with existing CRM, CMS and other management systems.”

Ashley Ellis

eCommerce Manager at Storebox
02

Automating the process

One of the key design challenges was distilling the complexity of Storebox’s operational requirements (unit allocation, assigning keys, pricing plans, flexible move-in dates and so on) into a simple and coherent journey for the customer.

On top of that challenge, we also had to automate the entire process to ensure customers could quickly and easily access their units. Our booking application handles all this complexity by providing the customers with the right details are the right time.

The end result is a far more streamlined experience for the customer, huge savings on operational overheads and less reliance on manual error-prone processes.

Storebox process
Storebox container photography

“Unfold were recommended to us by a trusted investor. Their ability to conceptualise and document our entire business process was extremely helpful. They were thorough and systematic in their approach but also had real design flair – a difficult combination to find! Overall very happy to have worked with Unfold and would not hesitate to recommend them to anyone looking for a professionally designed and built digital property.”

Michael Conway

CEO of Storebox
03

All power to the marketing department

As the first touchpoint for the customer, getting the marketing site right is a vital component for conversions. Using our expertise in user experience (UX) design, we worked with Storebox and customers to create a conversion-driven sales funnel.

Built-in the highly flexible Gutenberg block-based WordPress framework the Storebox eCommerce team also has complete control to develop and iterate the site content and layout going forward.

Storebox site location page

“The Storebox project is a perfect example of how powerful a good agency/client relationship can be. The collaboration and trust throughout the project from both teams has allowed us to create something fantastic together that’s delivering results. We can’t wait to see where it goes next!”

Harry Cobbold

Managing Director at Unfold
04

Centralising data to improve operations

A further frustration with the existing tech infrastructure was the incredibly fragmented nature of the data – split across a large number of applications and systems meant keeping track of everything was hard and time-consuming. As part of the project, we took time to speak to back-office staff to understand operational requirements and blockers.

Through this process and tieing in with our work on the new booking application we were able to either build faster custom solutions or integrate and automate third-party processes into a new admin site.

Storebox admin dashboard - orders
Storebox admin dashboard - sites

We'd love to hear from you

If you’ve got an idea for a new digital venture, email Harry for some honest, expert advice.

Get in touch

We'd love to hear from you

If you’ve got an idea for a new digital venture, email Harry for some honest, expert advice.

Get in touch